Shipping Policy

Firstly, we know it’s boring, but it is important. So make sure you’re all over our Terms and Conditions. That way, we both know before we start what to expect.

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

We aim to get everything that’s in stock, packed for postie the same day.

Everything else is manufactured to order. That means it's made with love and care especially for you, but these things take time. So let’s talk about the amount of time:

  • • If it’s a product that you see on our website, and you want a simple customisation, such as personalised wording, then we will be straight on to it, and aim to get it made and ready for postie in less than 2 days. Sometimes it does take a little longer, especially if there are multiple steps and the dreaded drying time! But rest assured, we’ll be as quick as we can.
  • • So you’ve designed it yourself, and:
    • • The file you sent us is just perfect! We love this, but there is still some work for us to do our end to get it ready. Give us a little more time with these ones, and we will aim to get these made and out the door within 5 days.
    • • The file you sent needs a little TLC, rest assured it is in good hands, and our team will be working hard in the background to make it perfect. This may add a bit of time. Simple fixes won’t take us long at all, but really complex ones might, we don’t want to let you down, so we will get in touch and let you know approximately how long it will take.
  • • If we’re designing your idea and bringing it to life, this will take a little longer still, but we don’t want to disappoint, and aim to get your idea made in record time. We really aim for a 7 to 10 day turnaround. But if you’re going to push our design team to their limits with a design that is so big and so complex, that the number of hours in a day just isn’t enough, we will get in touch and give you an estimate on how long it will take.

What if I left my grandmas 80th birthday present to the last minute and it's super urgent?!

Nobody wants a disappointed grandma, so we will work hard to help!

If orders are urgent please contact us directly to discuss options and will do everything we can to prioritise your super important order. To bump your order to the top of our queue, and make it the number 1 priority will cost a little more. But that is a small price to pay to make your dreams come true in record time!

While we would love to control everything, there are some things that we really cannot, once we hand it over to postie, it’s up to them to deliver (pardon the pun) on their part.

ORDER PROCESSING

Kaplar Laser use a range of delivery options and to get your product to you by the most efficient route. These will be shown to your on the checkout page.

Custom made items may need to wait until they are made before we can give you a price for posting. That way we can measure it properly and give you the lowest delivery cost options.