Fees and charges

Firstly, we know it’s boring, but it is important. So make sure you’re all over our Terms and Conditions. That way, we both know before we start what to expect.

General

The price you see is the price you pay, we don’t charge you any extra for the way you choose to pay. But if you cancel your order, you may be charged any costs incurred by your payment provider.

Retail customers

If you’re after something special and unique for you, then each masterpiece gets it’s own price tag. Our Ask and DIY pages will help you navigate this fun way to make your one of a kind piece. So, drop us a line and we’ll crunch the numbers just for you.

We’ll ask for half to be paid when we start and the remainder once it is ready and before we send it.

Bulk Orders

Are you ready to take function, party or event to the next level? We’ve got bulk orders covered with enough ideas to make everyone smile and plenty to spare for seconds.

Get in touch and we’ll crunch the numbers to bring you the best bulk deal in town.

To get things started, we’ll ask for a payment to cover the design costs and a sample of your masterpiece. Then when you’re happy and before we begin crafting the whole order, we ask that the invoice is wrapped up in full, setting the stage for a smooth ride ahead.

Corporate Orders

Spruce up your office, next conference or corporate event with our tailored corporate orders. From branded merchandise to office essentials, we’ve got the goods to elevate your brand. Let’s chat about customising your order for a professional touch that stands out.

Reach out to our team about crafting a custom package that fits your budget like a perfectly tailored suit.

As with our bulk orders, at different stages of the project, we’ll ask for invoices to be paid to allow a smooth progression to the next milestone.

Delivery Charges

At checkout, our team of virtual delivery masterminds whip out their calculators to crunch the numbers ensuring your delivery charges are spot on. All you have to do is enter your address and make your choice based on speed or cost. The fees are based on the delivery option you choose and we don’t make any extra money on this.

For bespoke, bulk and corporate orders once everything is good to go we’ll let you know the multitude of delivery options available for you to choose the one that best suits your speed and budget.

Oops! If your order takes a detour due to a wrong address, we’ll pass on any costs we incur to you and kindly apply a $10 ‘Oopsie Daisy’ fee to get it back on track. So please make sure you enter all your details correctly and you’re able to accept the delivery.

If your order decides to boomerang back to us, we’ll have to gently hug it with a 20% restocking fee for it’s journey. If your order is bespoke and is returned to us then we’re unable to refund you. Except of course, if it is one of those magical exceptions in our Terms & Conditions.